The story 

• A global multi-media and entertainment company that has been in business for over 70 years and partnered with Hays since 2008, with over 420 workers placed over the course of 12 years. 
• Hays regularly fills core IT and niche roles across 6 business units servicing all domestic operations. 

The challenge 

•  Seeking professionals with complex and in-demand niche skill sets (such as Java Developers with strong security backgrounds) 
• Large volume recruitment needs for projects 
• Rigorous screening and interview process with heavy technology in a complex enterprise environment that requires a recruitment partner who is familiar with the process and who can coach candidates to be successful. 

The solution 

• Hays’ dedicated Recruitment Team focuses by job specialism and learns everything there is to know about the discipline, technology utilized, and what is needed to perform successfully in the role. 
• This job specialization resulted in deep networks within each category, enabling Hays to quickly present qualified shortlists – unlike generalist staffing firms that struggle to produce 2 suitable candidates against a niche requirement. 
• Hay’s dedicated Contractor Care Team provided weekly contact with the clients contractors, ensuring all their concerns and needs were addressed while they were on assignment. Through the partnership, Hays has improved the client’s processes by: 
  • Formalizing job descriptions 
  • Customizing onboarding, on-site orientation, and contractor care 
  • Reducing conversion costs for contractors to permanent employees 
  • Exclusive engagements for strategic hires 
  • Monthly resource and strategic planning meetings with executives 
  • Proactive sourcing for niche candidates 
  • Monitoring results through quarterly business reviews, scoreboard review, and weekly calls with their Contingent Workforce Management Team. 

The results 

• Hays placed 420+ professionals with the client over the relationship 
• 70% conversions to permanent employees, one of the highest conversion rates in the MSP 
• Top 5 supplier with at peak 80 contractors billing 
• The partnership continues to expand and Hays is now also supporting the clients’ Accounting & Finance teams across the United States 
• Through delivery success in placing consultants with high perm conversion, were selected to participate in exclusive search for critical perm hires