PRIVACY POLICY

Updated: January 16th, 2024

This Privacy Policy (“Privacy Policy”) (together with our Terms of Use, the applicable California Privacy Notices, and any other documents referred to in them) covers how Hays U.S. Corporation and/or Hays Talent Solutions, LLC (collectively referred to as “Hays”, “we” or “us”) use and process personal data that we collect from you or third parties, or that you provide to us via the Hays.com website (and any other Hays group websites), or by other means. Your privacy is important to us, and we are committed to protecting and safeguarding your data. Please read the following carefully to understand our policies and practices regarding your personal data. This policy may be amended from time to time—updated versions will be posted on our website and notated in the upper left as to the effective date.

 

Who is covered by this Privacy Policy

  • Candidates/Prospective Candidates/Applicants
  • Clients and Prospective Clients
  • Website Visitors
  • Vendors/Suppliers
  • Current Temporary Subcontract Workers
  • People we contact in order to find out more about our Candidates or people who are listed as emergency contacts, dependents or beneficiaries of our employees

California residents should also refer to our applicable California Privacy Notices which can be found here for those California residents covered by this Privacy Policy. For policies and practices that apply to non-U.S. regions, please visit Hays parent company’s (Hays plc, located in the United Kingdom) website at www.haysplc.com.

 

The information we collect, how we collect and use it, and who we disclose it to

Candidates/Prospective Candidates/Applicants:
If you are a candidate/prospective candidate or applicant, we may collect, store, use and process:

  • Your name and contact details
  • Professional, educational and other information contained in your resume, your application, or gathered as a result of a prior/current assignment with us
  • Salary information, where permitted by law
  • Technical skills performance information
  • Work eligibility information

We may collect additional information as needed to process your application or, if your application is successful, to initiate your employment. Depending on the relevant circumstances, we may provide additional notices and obtain any consents that may be required to collect and process this information, in accordance with applicable laws.

We collect this information from:

  • You
  • Current and former employers, fellow employees subcontract workers
  • Clients of Hays (e.g., third party employers)
  • Affiliates of Hays
  • Third party job boards, professional forums, and similar sites
  • Professional associations
  • Hays sponsored events
  • Public records

We also collect certain data automatically when you visit our website or click through any links in an e-mail from us. For more information, please see Cookies section below.

We may use this information:

  • To create an account for you on our website
  • To provide our recruitment services and to facilitate the recruitment process
  • To assess data about you against internal and client vacancies that may be suitable for you
  • To submit you to clients for temporary or permanent positions or to assess your eligibility for temporary or permanent positions
  • To enable you to submit your resume, apply online for jobs or to subscribe to alerts about jobs we think may be of interest to you
  • To allow you to participate in interactive features of our services
  • To market our full range of recruitment services
  • To enable us to develop and market other products and services
  • To improve our customer service and to make our services more valuable to you, including tailoring our website and our group companies’ websites to enrich your personal online experience
  • To send you details of jobs, reports, offers, networking and client events, promotions, and general information about the industry sectors you might be interested in
  • To comply with our legal, compliance and audit obligations, including to monitor compliance with our equal opportunities policy
  • For surveying you on salary and other relevant marketplace trends
  • To communicate with you and answer your questions
  • For our legal, audit and recordkeeping purposes

We may disclose your personal data to:

  • Our clients to facilitate the recruitment process, to provide applicants for job openings, to submit invoices associated with permanent placement candidates hired by our clients, or to comply with our obligations to our clients
  • Third parties who perform services that you or our clients have requested, including but not limited to reference checking, background screening, verification of details you have provided or we received from other third party sources, document transmission, psychometric evaluation or skills testing
  • Third parties who perform services on our behalf and for us, including but not limited to professional advisors, information technology consultants conducting testing and development work on our business systems, data storage and processing, text, email, and/or web-based messaging services, document retention, research, and to outsourcing partners
  • Regulatory or law enforcement agencies, if we have a good faith belief that disclosure is required by law or is reasonably necessary to mitigate physical or financial harm, in connection with the detection of investigation of a crime, the collection of taxes, in order to comply with applicable law, legal process or court order, or in connection with legal proceedings
  • Other companies owned or controlled by Hays U.S. Corporation, and/or Hays Talent Solutions LLC, and other companies under common ownership as Hays U.S. Corporation, which also includes our subsidiaries (i.e. any organization we own or control) or our ultimate holding company (i.e. any organization that owns or controls us) and any subsidiaries it owns.

Clients and Potential Clients
If you are a client or potential client we may collect, store, use and process data about you, or individuals in your organization including but not limited to:

  • Information about the services/products your company provides
  • Your company’s hiring plans/needs
  • Contact information for people within your organization
  • Open roles within your organization
  • Feedback we receive from you in relation to Hays' services

We collect the information from:

  • You
  • Third party job boards, professional forums, and similar sites
  • Candidate or client referrals
  • Internal employee and current temporary worker referrals
  • Professional associations
  • Hays sponsored events
  • Survey results
  • Public records

We also collect certain data automatically when you visit our website or click through any links in an e-mail from us. For more information, please see Cookies section below.

We use this information to:

  • Determine if you may benefit from our services
  • Offer you services, or additional services, including but not limited to temporary and permanent staffing and recruitment, managed services, vendor management, recruitment process outsourcing, and payrolling
  • Communicate with you
  • Find candidates who are a possible fit for roles in your organization
  • Allow you to participate in interactive features of our service
  • Improve our customer service and to make our services more valuable to you, including tailoring our website and our group companies’ websites to enrich your personal online experience
  • Notify you of content published by Hays or its affiliates which is may be relevant or useful to you (i.e. our Global Skills Index)
  • Market services that may be of interest to you
  • Survey you on salary and other marketplace trends
  • Manage an existing relationship
  • To promote and develop the services we provide
  • For our legal, audit and recordkeeping purposes

We may disclose this information to:

  • Candidates, potential candidates and applicants
  • Third parties who perform services for us, including but not limited to professional advisors, data storage and processing, , text, email and/or web-based messaging services, document retention, and research
  • Companies owned or controlled by Hays U.S. Corporation, and/or Hays Talent Solutions LLC, and other companies under common ownership which also includes our subsidiaries (i.e. any organization we own or control) or our ultimate holding company (i.e. any organization that owns or controls us) and any subsidiaries it owns
  • Other parties where appropiate including potential clients, i.e. for reference purposes

Website Users
When you visit our website, read our emails or otherwise use our services through a computer or mobile device, we automatically collect information about your device and how you use our website, including:

  • Information about how you use our website (e.g., the pages you click, the website you came from)
  • Information about your device (e.g., your IP address, device type, browser type, device ID, etc.)
  • The frequency with which you access our website and how long you spend on the website
  • The peak usage times of our website

We collect this information from your browser or device through the use of cookies, pixels or similar tracking technology and we use third party vendors and other partners, such as HotJar and Google Analytics to collect this information.

We use this information to

  • Help us improve your experience when using our website
  • Help us manage the services we provide
  • Undertake marketing profiling to help us identify services or jobs which may be of interest to you
  • Perform analytics to measure traffic and usage trends and understand the demographics of our visitors
  • Provide personalized content and advertising
  • Remember you when you return to our site

For more information, please see Cookies section below.

Vendors/Suppliers
In certain circumstances Hays will sub-contract the services it provides to its clients to third party suppliers who perform services on Hays' behalf, or contract with third party suppliers under a managed services program provided to Hays’ end client, which could include providing temporary subcontract workers for our clients. If you are a vendor or supplier, we may collect, store, use and process the following

  • Contacts, business references, experience and organizational information
  • Contact details for individuals in your organization in order to manage our relationship with you
  • Information about your employees assigned to our clients
  • Banking information such as your FEIN, ACH and/or account information required to issue payment to you
  • Tax status information (i.e. Form W-9)

We collect this information from:

  • You
  • Your business references
  • Our clients
  • Your employees and agents
  • Public records

To the extent you access our website or click through any links in an e-mail from us, we will also collect certain data from you. For more information, please see Cookies section below.

We use this information to:

  • Vet and onboard your company as a vendor /supplier
  • Manage our relationship with you
  • Meet obligations to our clients
  • Vet and onboard your employees assigned to our clients
  • Manage our relationship with our clients
  • Pay you for services you render to us or our clients

We may disclose this information to:

  • Clients to whom your employees are assigned
  • Third parties who perform functions on our behalf and who also provide services to us, including but not limited to payment processing, transmission of data between systems, document storage and transmission, and background check processing of your employees
  • Third parties who process timekeeping for our clients
  • Regulatory or law enforcement agencies, if we have a good faith belief that disclosure is required by law, or required to mitigate physical or financial harm, in connection with the detection of investigation of a crime, the collection of taxes, in order to comply with applicable law, legal process or court order, or in connection with legal proceedings

Current Temporary Subcontract Workers
If you are a current subcontract worker, which could include an employee of one of our suppliers or subcontractors assigned to one of our clients, in addition to the information listed in the Candidates, Prospective Candidates and Applicants section, we may collect, store, use and process

  • Banking information
  • Performance information
  • Position title and rate information
  • Professional and educational history
  • identification numbers
  • Personal identifiers including but not limited to passport number, green card, employment authorization document, school identification, voter registration, military draft/ID cards or dependent ID cards, US citizen ID card, native tribunal document, birth certificate, ID cards for resident citizens, alien registration number
  • Biometric information in the form of voice recordings left on systems used by company
  • Protected classification characteristics (e.g., gender, disability, citizenship status, date of birth and age)

We may collect this information from:

  • You
  • Our clients, in the case of performance information
  • Your employer (our subcontractor)
  • Public records

To the extent you access our website or click through any links in an e-mail from us, we will also collect certain data from you. For more information, please see Cookies section below.

We may use this information for:

  • Processing payment
  • Processing taxes
  • Processing background checks
  • Identification and tracking purposes
  • Ensuring protection of applicable rights and compliance with applicable laws
  • Tracking in a client’s vendor management system
  • Managing your assignment with our client

We may disclose all or some this information:

  • To clients with whom you are/were assigned
  • To third parties who provide services to our clients, including but not limited to vendor management services providers and background check providers
  • To your employer
  • To third parties who perform functions on our behalf and who also provide services to us, including but not limited to payment processing, timekeeping for us and our clients, skills testing, auditing, transmission of data between systems, document storage and transmission, text, email and/or web-based messaging services, and background check processing
  • Regulatory or law enforcement agencies, if we have a good faith belief that disclosure is required by law, or required to mitigate physical or financial harm, in connection with the detection of investigation of a crime, the collection of taxes, in order to comply with applicable law, legal process or court order, or in connection with legal proceedings

People we contact in order to find out more about our Candidates or Potential Candidates or people who are listed as emergency contacts, dependents or beneficiaries of our employees
In order to provide potential candidates and candidates with employment or subcontract worker opportunities, or to administer benefits on behalf of, or to manage the employment relationship with our employees, we may collect personal data including but not limited to:

  • Your name, title and contact information pursuant to you providing past employment or experience related information about potential candidates or candidates as a reference for a particular potential or actual candidate
  • Your name and contact information if you are listed as an emergency contact
  • Names, social security numbers, dates of birth, addresses and similar information of dependents/beneficiaries of employees, for purposes of employee benefit administration

To the extent you access our website or click through any links in an e-mail from us, we will also collect certain data from you. For more information, please see Cookies section below.

 

Other uses and disclosures

We may also pass your information, or allow access to such information, to the Hays group of companies (locations can be found at www.haysplc.com) so that they may use your personal data in the same way as we collect, process, store, use and disclose your information as described above.

We reserve the right to transfer your information to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of this Privacy Policy and provided that the third party only uses your personal data for the purposes that you provided it to us.

 

Where personal data is held and who may access it

The personal data that you provide to us may be accessible by other Hays group companies, clients, and third party service providers. Some of these Hays companies, clients and third parties are located outside of the United States. Accordingly, your personal data will be sent to or be capable of being accessed from outside the United States.

 

Inquiries and unsubscribe requests

If you no longer wish to receive job alerts, marketing and promotional emails from Hays, please click the unsubscribe link included in the footer of the email you received.

If you wish to contact us with any other matters, please email us at recruit-us@hays.com.

The Hays U.S Corporation and Hays Talent Solutions LLC Corporate Office is located at 4350 West Cypress Street, Suite 1000, Tampa, FL 33607.

 

Sending us information over the internet

Your information is maintained on servers hosted by us or a third party service provider. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

 

Short message service (sms)/online automated chat service

If you opt-in to mobile SMS/text or online automated chat contact by us, we will not purchase consent, or sell, rent or share consent to opt-in to our such service. Additional information concerning our SMS and online automated chat options can be viewed at https://www.hays.com/legal/terms-conditions.

 

Cookies and online advertising

A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server’s site. We obtain information about your general internet usage by using a cookie file which is stored in the hard drive of your computer. Cookies help us to improve our site and to deliver a better and more personalized service.

They enable us to:

  • Remember your login
  • Recognize you when you return to our site
  • Track web traffic on an aggregate basis (i.e. no individuals are identified)
  • Track campaigns
  • Keep session information including but not limited to your last search

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Most browsers allow you to turn off cookies. However, switching off cookies will likely restrict your use of our website. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to “Do Not Track” signals from your browser at this time.

Hotjar

Our website uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, and Surveys. The information generated by the tracking code and cookies about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:

Device-specific data
The following information may be collected through your device and browser:

  • your device's IP address (collected and stored in an anonymized format);
  • your email address including first name and last name;
  • device screen size;
  • device type (unique device identifiers) and browser information;
  • geographic location (country only);
  • preferred language used to display the webpage.

Log data
Our servers automatically record information which is created upon using Hotjar. Data includes:

  • referring domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed;

Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, including but not limited to Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, e.g., cookies or your IP address. To opt out of Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookie son other websites, please go to the following link: https://www.hotjar.com/opt-out.

Google Analytics and Advertising
We use Google Analytics to recognize you and link the devices you use when you visit our website on your browser or mobile device. Google Analytics allows us to better understand how our users interact with our website and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout/.

We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Service. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.

Online Advertising
We permit third party online advertising networks, social media networks or other third-party services, to collect information about your use of our websites over time so that they may play or display ads that may be relevant to your interests on our websites as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the devise you are using and collect information, e.g., click stream information, browser type, time and date you visited the site, and other information. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. You may also be able to limit interest-based advertising through the settings on your browser or device. For example, you may be able to opt-out of some interest-based advertising on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android).

To learn more about interest-based advertising and how you may opt-out of some network advertising programs, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices and/or the DAA’s resources at www.aboutads.info/choices, and you may also adjust your ad preferences through your Facebook settings. Some of these opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookie, you may need to perform the opt-out task again. These resources may not be effective for all mobile advertising as mobile devices may not use cookies. You may be able to opt-out of some – but not all – interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoicesh and downloading the mobile AppChoices app, or by using one of the other industry tools available to manage mobile advertising choices. Please also note that if you choose to opt-out from receiving interest-based advertisements, you may still see advertisements while you’re visiting or using our Sites or third-party Sites. However, the advertisements you see may be less relevant to you and your interests.

 

Links to other websites

Please note that clicking on links and banner advertisements and RSS feeds may result in your transfer to another website, where data privacy practices may be different than this Privacy Policy. It is your responsibility to check the privacy policies of those other websites to ensure that you agree to your personal information being used in accordance with those third parties’ privacy policies. We accept no responsibility for and have no control over third party websites, links, advertisements or RSS feeds or information that is submitted or collected by third parties.