The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Software Support Engineer for a remote opportunity.

Role Description

Tech Stack:
• AWS: S3 for storage, RDS for database, EC2 for Windows Servers, AWS Transfer Family for VPN connections, CloudFront for connecting web-based, AWSConnect for managing oncall schedule
Scope:
• Ideally a mix of experience in Finance and IT (prefer lower IT skills and with Finance experience over someone low on the financial side and strong IT).
• Financial skill: specific to ACH files, Wire files, ICL files, and transactions, and how they flow from bank to bank/or to the Fed etc (“My wire transfer is stuck” or “My ACH/ICL/Wire Template won’t approve”).
• Professional communication to Bank Customers and Bank Clients.
• 50% managing bank customer support or install errors of Paylogics.
• 50% Ticket-based support (TeamSupport ticketing system) of Windows Server looking at Windows Application Logs troubleshooting bank client errors. The rest of the time you take those errors and check AWS or S3 or EC2 or RDS or reset password in AWS or SQL Server), Supporting AWS issues for the application.
• Tier 1: first contact with customer through phone or ticket. Try to resolve on first contact with customer (Bryanna and Scott are Tier 2).
• Triage for Technical or Functional (customer question, analyst type issues, process issues).
• They don’t have an infrastructure team so they do client support, then they stand up Windows Servers for dev team, (their environment is hosted in AWS), restore, install app, database, get their application running on.
• The Paylogic app (file processing app from Bank to Bank for cash, checks, wires, etc) runs on Windows Server 2019 DataCenter Version.

Top 3-5 Requirements (will teach some tech skills!):

• AWS Cloud knowledge: (know Cloud works, know where to look for errors and check AWS or S3 or EC2 or RDS or reset password in AWS).
• Windows Systems Admin: (AD access, Certificate management, ping/RDP boxes, build windows boxes, stand up new boxes, with templates through AWS, NOT installing) built systems or configured a system GP, FTP, Enterprise Manager, windows security.
• SQL: (queries, reporting, tweak reports, SQL Statements, Automation, run SQL jobs to generate reports, inner vs outer join, complex SQL, XML).
• Professional communication to Bank Customers and Bank Clients.

Skills & Requirements

Top 3-5 Plus Skills:
• HUGE PLUS: Financial/Payments experience at Bank/Credit Union), ACH or wire transfer or x937 Cash Letter File experience (will train to resolve issues like: “My wire transfer is stuck” or, “My ACH/ICL/Wire Template won’t approve, etc”).
• CS or IT or Math degree.
• DevOps Azure: to check out, install.
• Web Skills/HTML/CSS: updates to web page (font or color or bulletin board changes).

Perks:
• Move up quickly in the company within 1 year.
• The customer base has doubled in the last 2 years and growing so this is a blazing hot industry.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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