The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Customer Service Specialist in Nashville, TN / Weehawken, NJ.

Role Description

Role Purpose:

The Operations Client Services Specialist serves as the primary point of contact for internal and / or external clients on selected topics. The Client Services Specialist is responsible for building and maintaining strong relationships and providing quality services in an accurate, efficient and timely manner, while consistently looking for opportunities to improve processes and delivery of service.

Key Responsibilities

* First point of contact for internal and / or external business partners, clients, account managers and relationship managers within a highly regulated environment
* Seek to deliver a best in class client experience, using innovative approaches to identify and address client needs
* Consult with senior staff on complex issues
* Ensure efficient issue resolution through research and proper escalation
* Identify and recommend methods to improve processes, reduce risks, increase controls, and increase customer satisfaction
* Commit to a culture of continuous improvement centered on client service

Key Deliverables
* Provide standard administrative, technical and/or professional support regarding products processes and systems
* Drive effective issue resolution on behalf of all involved parties and communicate on a timely basis
* Implement quality reviews to improve processes
* Implement risk management procedures and escalate issues as appropriate

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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