The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Cloud Engineer II/VDI in Raleigh, NC.

Role Description

• Maintain multiple customer environments.
• Update and Manage ticket backlog based on internal policies.
• Crisis Management - Identify and escalate any high-priority issues to the next level.
• Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases..
• Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.
• Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.
• Independently research and learn new material/ concepts, then share the latest knowledge with the team.
• Be able to interface with Vendors to achieve resolutions for the customer.
• Assist with creating, reviewing, and updating internal Knowledge Base Articles.
• Provide technical guidance and mentorship to Skill PODs
• Provide technical reviews for RFCs to other engineers on the team.
• Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).
• Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
• To receive, understand, and implement advanced technical procedures: Troubleshoot and document.

Skills & Requirements

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field.
• Flexibility to work alternative days and shifts as needed.
• Manage VDI environments: Citrix, AVD
• Willingness to work on a 24x7 on-call rotation schedule.
• Certificates: CCA-V
• Technology:
• Advanced Windows management:
• Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.
• OS Optimization.
• Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, • AV management, scheduled maintenance, etc.
• GPO Optimization.
• Log analysis.
• Intermediate Citrix (XenApp) LTSR 1912, 2203:
• PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.
• Log analysis
• Advanced RDS:
• RDS Gateway, Certificates, Hosts, etc.)
• Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.
• Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc.
• Nerdio
• Citrix Certified Associate (CCA-AppDS, CCP, CCP-V)
• Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2.
• Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.
• Experience with N-able Management.
• Understanding of parallel technologies:
• Networking- FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall.
• Microsoft services - Outlook/ Exchange, Azure AD.
• MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.
• Veeam Back up and Restoration - Veam Self Service portal, VBR.

Benefits/Other Compensation:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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