The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Business Analyst for a remote opportunity.

Role Description
Mitigates losses through accuracy and adherence with MI policies and procedures, internal controls and regulatory guidelines. Responsible for reviewing and decisioning workout files and providing Mortgage Insurer decision to Mortgage Servicers. Manages all aspects of customer service to include: Responding promptly to customer inquiries through various channels. Obtain and evaluate all relevant information to handle customer requests both internal and external and troubleshoot customer problems of varying degrees and complexity. Must have strong interpersonal, customer service and communication skills.

• Conduct loan level reviews to ensure Mortgage Servicer compliance with servicing requirements.
• Handle multiple loan workout products on mortgage-insured loans as governed by departmental, legal and investor guidelines.
• Minimizes company loss from foreclosure using both retention and liquidation loss mitigation options
• Accurately underwrites the borrower financial information to determine eligibility under applicable guidelines.
• Addresses any Mortgage Servicer questions or issues. Handles escalated files appropriately by providing an articulate and complete response
• Develops a good understanding of the loss mitigation departments’ policies and procedures
• Develops a good understanding and working knowledge of various computer-based programs and common business software
• Provide department phone coverage and escalates calls to the appropriate team members as may be applicable
• Executes recovery processes. Reviews and prepares all accounts and prepares monthly report.
• Maintain relationships with and provide appropriate recovery documents to third party collection vendors per Service Level Agreement (SLA).
• Administration of custom cost reduction processes.
• Conduct Servicer performance touch points and follow up
• Performs other duties, and projects as assigned

Skills & Requirements

• • Minimum of one year of Loss Mitigation experience with an established mortgage insurer or mortgage banking organization. We will consider other relevant or similar experience.
• High school diploma (required)
• Proficient computer skills
• Strong analytic and analysis skills
• Strong negotiation skills
• Organization and attention to detail
• Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.
• The ability to safeguard confidential customer and company information.
• The ability to follow instructions but work with minimal direct supervision.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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