The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an Application Support Engineer in remote for an opportunity.

Responsibilities

• Oversee and guide comprehensive code and configuration analysis, supporting production, pilot, and UAT application issues.
• Lead and direct day-to-day activities of 365x24x7 Application Support Operations team, including specialists from L2 and L3 Application Support.
• Ensure compliance with Service Level Agreements (SLA) for all incidents.
• Mentor and lead the Application Support team, leveraging diverse technology backgrounds.
• Support and optimize multi-tiered applications, including UI frameworks, web services, and middleware components.
• Guarantee application uptime standards are consistently met.
• Supervise and ensure the implementation and deployment of code modifications across all servers, adhering to change control protocols.
• Guide and educate junior analysts in troubleshooting techniques and problem-solving skills for data and application-related issues.
• Provide strategic technical leadership for application integration and deployment, collaborating with application development, QA, and systems engineering teams.
• Mentor personnel in the optimization and tuning of applications and configurations for better performance and stability.
• Provide senior-level experience to develop and/or secure ad-hoc tools and utilities for use by operations staff, identify security issues in application code and design.
• Manage the detection and resolution of underlying issues within applications, ensuring effective problem-solving and remediation.
• Provide guidance to design, implement and automate application monitoring, perform regular application level housekeeping activities and detect and eliminate performance bottlenecks in complex applications.
• Support application integration projects and initiatives. Contribute to the resolution of issues impacting the successful daily operation of production applications.
• Critique completed projects to determine variations from established processes and identify opportunities for process improvement.
• Monitor new technological advances in Information Technologies through professional groups, trade publications, and personal networking.
• Perform other duties as assigned.

Skills & Requirements

• Bachelor’s degree in Computer Science, Information Technology, or Information Security, or related field, or an equivalent combination of education and experience required.
• 7 to 10 years’ experience in application support role or application development.
• Minimum of four (4) years’ experience in application support role with expertise in various technological background.
• Minimum three (3) years’ experience in the financial services industry.
• Support and development experience of a minimum of three of the following technologies
• IIB/Datapower/APIC/Middleware tech,
• Java/J2EE/.NET/IIS/Tomcat/JBoss/Unix/Windows,
• Angular/HTML/Javascript/Mobile,
• Oracle/SQL Server/PL-SQL/Teradata,
• Python/Reporting(SSRS, BOE, Tableau)/ETL(BODS/Informatica/SSIS).
• Prior experience supporting cloud applications (AWS and Azure) and containers(Redhat Openshift)
• Experience in various monitoring and logging tools like Splunk, Appdynamics, Solarwinds, Azure Monitor/App Insights and AWS Cloud watch.
• Bachelor’s Degree in Information Technologies or related field or equivalent combination of education and experience required.
• Demonstrated knowledge of technologies and application support operations practices; Strong troubleshooting skills across all areas of IT
• Experience establishing SLAs and availability goals to meet business requirements and budget constraints; Ability to manage/develop departmental budget and identify areas for cost savings
• Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations
• Experience in leading data protection, disaster recovery and business continuity operations
• Ability to effectively communicate business impact and cost justification of initiatives; Ability to deliver compelling presentations; strong executives presence and influencing skills
• Exceptional organizational skills with ability to manage multiple projects, work in fast-paced environment, and effectively prioritize in order to meet deadlines
• Ability to exercise discretion and independent judgment in making decisions; ability to build relationships across all layers of the organization and interact effectively with all levels of company personnel, member-owners, credit unions/prospects and vendors/partners
• Strong analytical/critical thinking skills; Understanding of transformational potential of emerging technologies
• Ability to define processes and procedures that scale to meet the needs, risks, challenges and opportunities of the organization
Must Haves
• Minimum 4 years of experience in application support role with expertise in various technological (yes this is where it stopped)
• Minimum 3 years of experience in the financial services industry
• 7 to 10 years of experience in application support role or application development
• Experience in leading data protection, disaster recovery and business continuity operations

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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