The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an ERP Functional Analyst in Orlando, FL.

Role Description

Job Responsibilities –

This Functional Analyst is an integral, strategic partner that can navigate complex, variable business conditions, guide business customers from requirements gathering through product release, & balance requirements with ServiceNow best practices. This role requires a self-motivated candidate that is able to manage their work independently and use critical and analytical thinking to help ensure successful product delivery.

• Serve as technology and process functional expert for ServiceNow modules.
• Gather business requirements for implementation and enhancement of ServiceNow features, functionality, & products.
• Write clear & concise user stories with the appropriate level of detail and acceptance criteria.
• Work with customers to create and refine any necessary business process flows.
• Partner with project manager(s) to ensure adherence to project schedule.
• Interact with ServiceNow user groups to understand and document the current process and requirements
• Manage workload to prioritize and adhere to planned and communicated project delivery dates.
• Document and create current process flow based on business requirements.
• Perform gap analysis to determine the required ServiceNow system setup and configuration.
• Partner with team to facilitate creation of business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents, and implementation documentation as necessary.
• Work with the ServiceNow development, Solution Engineering, & product teams to create and refine stories from business requirements.
• Create clear, succinct, & testable acceptance criteria for quality assurance teams to create automated and manual test cases for each story.
• Collaborate with development & QA teams to facilitate and resolve issue resolution.
• Lead and coordinate the UAT process with business stakeholders and coordinate any needed changes.
• Partner with engineering team to assist with documenting reported issues from end-users post-release.
• Work with business customers, developers, and internal & vendor support teams to research, document, and resolve the reported issues.
• Review, analyze, and create the specifications for any enhancement requests.
• Test, verify, and approve the results of the implemented solutions and enhancements.
• Partner with project manager and engineering team to plan releases and ensure all necessary sign-off has been provided by necessary stakeholders.

Skills & Requirements

• 5+ years of experience as an ERP Functional Analyst in fast-paced, highly complex, enterprise environment, with a focus on the ability to gather and analyze requirements
• Must possess experience with software deployment and/or implementation
• Must possess strong experience writing User-Stories
o Should be writing 25+ stories per month at a minimum (Disney BA’s write 200-300 per month)
o Write clear & concise user stories with the appropriate level of detail and acceptance criteria
• Strong communication, presentation, and collaboration skills
• Must understand/have experience in Agile development & workflows

- Experience with ServiceNow deployment/implementations.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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