The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Customer Care Advocate in Warwick, RI.

Role Description

Key Responsibilities:

Customer Care Advocates are expected to perform these responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills.
Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
Research and respond to requests and discuss options regarding various aspects of the policy and procedures.
Assist with site access and refer requests for other policy modifications to appropriate areas.

Skills & Requirements

Essential Business Experience and Technical Skills:

Essential Skills and Experience:
1-2 years of experience call center preferred - will also consider those with customer service experience.
- Must have intermediate computer literacy/proficiency
- Must be able to multi-task/operate multiple screens while speaking with customers.

Required:
New hires should live in a commutable distance from the site the role is posted in.
High school diploma or GED equivalent.
Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET).
Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.
Experience accessing and navigating up to 10 electronic systems to provide complete response.
Must possess a professional and engaging phone voice and demonstrate a true desire to help people.

Preferred:
Previous Call Center experience preferred.
Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.
Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette.
Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.
Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI