The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Documentation Specialist in for a remote opportunity.

Role Description
The primary purpose of the department is to support and maintain the IT infrastructure that supports Energy Services operations. This department collaborates with technical resources of the organization and acts as a liaison with other IT entities on campus.

• This department evaluates the computer hardware and software needs of the organization and leads the procurement process.
• This department analyzes ENS’ network and computer systems performance to develop plans to enhance security and improve the performance and efficiency of the organization.
• Provides technical expertise and consultation to Energy Services managers, engineers, and staff.
• Serves as a subject matter expert for the design of system infrastructure to address recurring problems.
• Assists with the installation, modification, or enhancement of utility operating and controls systems.
• Coordinates IT plans with department leadership, University IT, and other campus stakeholders.
• Assisting with Energy Services IT resource planning and budget development.
• Document IT infrastructure, age, and replacement cycles.
• Create detailed network diagrams and a comprehensive list of organizational software applications.
• Track the age of key IT hardware assets, including replacement cycles and age-related risks.
• Document software backup, recovery, and upgrades.
• Record schedules, methods, and procedures for routine software backup, recovery protocols, and upgrades processes.
• Document routine and periodic IT functions, including estimated effort required to complete the tasks.
Identify and describe routine, recurring IT tasks such as system checks, patch management and maintenance.
• Identify and describe non-routine, and as-needed tasks.
• Summarize departmental responsibilities.
• Provide a high-level summary of the department’s daily operations, along with estimated man hours required to maintain the organization’s infrastructure.
• Summarize the SCADA systems and supporting SW that each of the major groups use.
• Provide bi-weekly progress reports to ENS management.

Skills & Requirements

• Project management skills to effectively plan, organize, and direct the engagement and deliver results.
• Business analysis skills to elicit and document current state.
• Knowledge of SCADA and embedded systems.
• Familiarity with network troubleshooting tools, such as Wireshark packet capture, or Fluke network tools.
• Familiarity with HPE ProLiant server line
• Surveillance (POE, NVR’s, camera types)
• UPS. Sizing, maintaining, configuring, etc. Mostly APC and Liebert deployed.
• Knowledge of Microsoft SQL Server.
• Having configured and run backups. Specifics are not required, but in our current environment, we use SQL dumps, imaging, Veeam, URBackup, and QNAP’s Hyperdata Protector
• Storage appliances (CIFS/SAMBA, NFS, iSCSI protocols)
• System monitoring and tuning
• Knowledge of general hardware. SATA vs. SAS, RAID, RPS, RDIMM’s, etc.
• Some Linux familiarity
• IT Infrastructure Documentation: Network diagrams, software application catalog, and asset life cycle analysis.
• Onboarding and Playbook: A detailed guide for onboarding IT personnel and standardized business processes.
• Optional Risk and Vulnerability Assessment: A comprehensive report detailing areas for improvement and security considerations.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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