The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Digital Operational Readiness Technical Support for a remote opportunity.

Role Description

Summary:

The Digital Operational Readiness resource is a member of the Employer Digital Team and is responsible for executing operational readiness tasks associated with the Digital ART’s (EE Digital & ER Digital). This position will work within the Agile Delivery Methodology alongside the Digital ART’s to ensure customers & account teams are informed of changes & able to find information associated with enhancements & changes related to the Digital Portals.

The Operational Readiness Role plays an important role in ensuring customers understand how the Digital Portals operate. The ideal candidate will have experience creating communications, marketing materials and user guides/instructional manuals that can be shared both internally & externally. The ideal candidate will have strong interpersonal skills, and be able to work independently with product owners to partner on deliverables.

Operational Readiness materials are critical to the successful delivery of the ART’s work.

· Stakeholder alignment & communications need to be strategically aligned with deployment activity to ensure full transparency of work.
· Slipsheets provide a means of communicating the essential information about the change
· User Guides & Instructional Materials provide users with step-by-step instructions to help them gain a deep understanding of functionality within our applications.

Key Interactions:
· Seek to understand our Digital Portals & how our customers utilize them
· Consistent interaction with Product Owners to identify & understand upcoming work
· Collaborate with Stakeholders to gain alignment on upcoming release activity & communication requirements
· Continuously identify dependencies that may impede the team’s work, and proactively seek ways to resolve them
· Work with business partners to manage the migration of existing business to the new Employer and Employee portal

Skills & Requirements

Key skills/experience required for role:
- Must have a background in data analysis 3-5 years
- Preferred to have experience in writing copy for communication materials 2-3 years
- This role is a blend of technical skills and creative skills.
- Experienced in excel - advanced knowledge in Vlookup and needs to be able to compare, analyze, and manipulate large datasets. These analyses will be used for decision making in leadership regarding digital products.
- Will be drafting and executing largescale educational, digital reference materials, and communications

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI