The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Digital Product Owner III in Richmond, VA.

Role Description
The Digital Product Manager will lead a team of direct and cross-functional resources across multiple business, IT, and operational teams. This is a critical and highly visible role requiring significant stakeholder influence and relationship management both internally (Line of Business Leadership, Marketing and Technology Senior Leaders and other functional experts) and externally (Strategic Partners, Vendors, and leading technology companies). This individual will lead a team of Digital Product Owners and Business Analysts in execution of company’s Digital Strategy.

• Assist each Line of Business in creating and implementing digital visions, strategies and roadmaps that address the business needs and future growth
• Assess digital platforms in the external marketplace and make recommendations for potential partnerships
Identify opportunities to leverage digital techniques for greatest strategic impact and defining the priority capabilities required to succeed
• Develop the business cases and business requirements for digital opportunities and drive to execution
• Lead multi-disciplinary teams to shape and implement digital strategies, programs, and initiatives
• Bring the voice of the customer/client and the voice of the advisor/employee into our product features, ensuring that features delivered are aligned with the intended business outcomes, and align work with our target architecture road map
• Develop and manage goals and key performance indicators
• Partner with Marketing for acquisition support, product positioning, promotion of digital products and services and onboarding activities
• Understand all aspects of the internal and external environment including customer met/unmet digital needs through research efforts, in-depth understanding of voice of the customer, industry trends, vendor/platform capabilities and best practices for servicing the digital needs of our customers
• Continuously assesses competitive moves and monitors performance against objectives.
• Present data, strategies and recommendations to senior management to build buy-in to strategic recommendations
• Prioritize product requirements and coordinate release plans with IT and key constituents.
• Serve as primary business point of contact for implementation activities and work closely across with key constituents to meet scheduled milestones
• Guide and direct complex projects, identify key stakeholders and gain participation
• Lead team of analysts responsible for the following:
• Document business requirements and translate into technical requirements to guide the implementation of new features, systems, and enhancements.
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals.
• Serve as the technical focal point for the business in the presentation of the new system/application to company's Application and Architecture Review Board.
• Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow.
• Develop and maintain design documentation working across the organization for documenting integration points between systems.
• Improve systems by studying current practices and designing modifications.
• Recommend controls by identifying problems and opportunities; controls to include system access and configuration management.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Act as liaison to IT and Operations teams for managing change/release management efforts and troubleshooting system and end user issues
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.

Skills & Requirements

• Wealth Financial Services and Systems knowledge.
• Technology Insights: Bank will be moving from FIS Trust Desk, FIS Charlotte, and FiTek to SEI
• Bachelor’s Degree required
• 10+ years of financial services experience
• 5+ years of experience in the digital space
• Experience as a people manager
• Excellent verbal, writing and presentation skills
• Program management and leadership experience
• Strong PowerPoint and Excel skills to assemble & lead executive presentations
• Demonstrated experience developing and executing against a strategic plan
• Proven ability to develop product roadmaps, define requirements and lead implementation efforts successfully.
• Demonstrated interpersonal and management skills; ability to work well as part of a cross-functional team and lead across the organization at multiple levels
• Ability to influence diverse, cross functional team to success without direct authority over the team

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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