Guidelines for Hays temporary workers

Contract for Services  

Once you begin work, you will be operating under a ‘contract for services’ with the relevant division of Hays. The terms of this contract will be sent to you with a letter or email confirming the assignment, the rate of pay and the relevant contact at the client organisation that you should report to.  

Please familiarise yourself with the terms of the contract and remember that should you be unable to attend work for any reason, you should telephone your consultant in advance of your usual start time.  

Due to the nature and urgency of the temporary and contract market, it is of paramount importance that those undertaking assignments understand the need for reliability, punctuality and commitment as periods of absenteeism can often cause problems and jeopardise the continuation of the assignment.  

Working Hours  

All assignments are undertaken on the basis of a standard 37.5 hour working week unless otherwise agreed with your consultant and the client organisation concerned.

If you are unable to work the expected hours for any reason please ensure that you advise your consultant in advance.    

Presentation/Dress Code   

Whilst on assignment through Hays, it is expected that you will be suitably presented for work in line with the dress code and expectations of the organisation with which you are working.

Please conduct yourself in a professional manner at all times and try to keep interviews, personal calls and appointments to an absolute minimum during the working day.  

Personal Communication  

Use of client’s equipment to browse the internet, send personal email or make personal calls is not permitted and unless otherwise asked, your mobile should be switched off during working hours.           

Rates of Pay  

The rate of pay for each assignment will be agreed in advance with your consultant and will remain effective for the duration of the assignment; any overtime worked will be at the same rate unless otherwise agreed.  

Should the duties involved change significantly during the assignment and you feel a review of your pay rate would be appropriate, please contact your consultant to discuss the situation.  

Code of Conduct  

Please respect the code of conduct and regulations of whichever organisation you are assigned to ensuring that you maintain confidentiality at all times.    

Getting Paid  

To ensure that you are paid correctly and on time for work carried out is it essential that you fully complete a time sheet for each week worked and that your direct line manager in the assignment signs it. Only correctly completed time sheets can be paid.

Timesheets must be posted to reach the payroll department (address on the top of each time sheet) by Tuesday lunchtime to prevent unnecessary delays in payment.

Correctly completed time sheets that are received on time will be paid via BACS on the Friday of the week following the week worked (cheques can be raised on request but cannot be made out to cash).  

Time sheets and related documents posted to the payroll department should be clearly market “Temp Payroll”.

For further information on the payroll process please click here.